Website terms & allergen info
We're getting ready to open. The Googoo Bakehouse trailer isn't trading yet, and Square pre-orders will open at launch. Until then, this page explains how ordering, pickup and your information will work once we open.
Googoo Bakehouse is operated by Chui Corporation Pty Ltd (ABN 76 649 691 047) (“we”, “us”). These terms cover this website and orders you place with us, online through Square or at the trailer. By using the site or ordering, you agree to them.
Allergen information
Our kitchen and trailer handle common allergens, including wheat (gluten), milk (dairy), egg, tree nuts, peanuts, sesame and soy. We take care to avoid cross-contact, but we make everything in a shared space with shared equipment, so any of our products may contain traces of these allergens and we can’t guarantee that anything is allergen-free.
If you have a food allergy or intolerance, please ask us about ingredients before you order. You can ask at the trailer, email hello@googoo.sydney, or add a note to your online order. Recipes and suppliers can change, so please check each time.
Menu, prices and trailer spots
We’re a small trailer bakery, so our menu, prices, opening hours and locations change. We try to keep this website and our Instagram (@googoo.syd) up to date. Instagram is usually the latest. Photos are for illustration, and handmade bakes vary a little. Prices are in Australian dollars and include GST.
Online orders and pickup
- Online orders are placed and paid for through Square. Your order is confirmed once you get a Square confirmation.
- Orders are for pickup from the trailer at the date, time and location you choose. Please bring your order name or confirmation.
- Because our bakes are fresh and perishable, we’ll hold your order until the end of that day’s trading. If an order isn’t collected and you haven’t contacted us, we can’t refund it, but please get in touch and we’ll do what we can.
Changing or cancelling your order
- 72 hours or more before pickup: email us or message us on Instagram, and we’ll change your order or cancel it with a full refund.
- Less than 72 hours before pickup (including orders placed less than 72 hours ahead): we’ve usually already bought ingredients and planned the bake, so we don’t offer refunds for change of mind. We’ll always try to move your order to another trading day instead.
- This doesn’t affect your rights if something is wrong with your order (see below).
If we have to cancel
Sometimes we may need to close, move or sell out unexpectedly (for example bad weather, a breakdown or illness). If we can’t fulfil your order, we’ll contact you and give you a full refund or move your order to another trading day, whichever you choose.
Problems with your order: your consumer rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If something is wrong with your order, for example it’s incorrect, missing items, damaged or not of acceptable quality, you’re entitled to a refund or replacement. Nothing in these terms limits those rights.
Because baked goods are perishable, please tell us as soon as you can, ideally on the same day, with your order name and a photo if possible, so we can sort it out quickly.
Refunds go back to your original payment method through Square. Your bank may take a few business days to show the refund.
Using this website
The words, photos, logo and design on this site belong to us or are used with permission. Please don’t copy them for commercial use without asking. We link to other sites, such as Square, Instagram and Google Maps, that we don’t control, and they have their own terms.
We do our best to keep this site accurate and available, but we can’t promise it will always be error-free or online. To the extent the law allows, we aren’t responsible for loss caused by relying on information on this site. This doesn’t affect your rights under the Australian Consumer Law.
Privacy
See our privacy policy for how we handle personal information.
General
These terms are governed by the laws of New South Wales, Australia. We may update them from time to time. The version on this page at the time you order applies.
Contact us
Email hello@googoo.sydney, or message us on Instagram at @googoo.syd.